Term and Conditions

Last Updated: [Insert Date]

1. Our Customers

Felt Bicycles serves performance-focused cyclists worldwide (excluding Asia and certain remote regions), including:

• Urban commuters seeking reliable transportation
• Gravel and cyclocross enthusiasts
• Mountain biking adventurers
• Road cycling competitors
• Recreational riders valuing comfort and quality

2. Website Use

User Responsibilities

• You must be at least 18 years old or have parental consent to make purchases
• Account information must be accurate and kept confidential
• Prohibited activities include fraudulent purchases, scraping content, or disrupting site operations

Intellectual Property

• All content (images, text, designs) is owned by Felt Bicycles
• Product names and technologies are protected trademarks
• Unauthorized commercial use of site content is prohibited

3. Products & Services

Product Descriptions

We offer:

• High-performance bicycles (Road, Mountain, Cyclocross, Gravel, Hybrid, Electric)
• Specialized frames and components
• Technical cycling apparel and accessories
• Commuter/urban cycling solutions

We make every effort to display products accurately, but colors may vary slightly due to monitor differences.

Custom & Special Orders

Custom-built bicycles and personalized items:

• Require additional production time
• Are non-returnable except for manufacturing defects
• May have specific warranty terms

4. Ordering & Payment

Order Process

1. Add items to cart and proceed to checkout
2. Provide accurate shipping and billing information
3. Select payment method (Visa, MasterCard, JCB, PayPal)
4. Review order total including any applicable taxes
5. Submit order – you’ll receive an order confirmation email

Payment Terms

• All prices are in USD
• Payment is processed immediately upon order submission
• We reserve the right to cancel orders for pricing errors
• International customers are responsible for customs fees

5. Shipping Policy

Processing & Delivery

• Order Processing: 1-2 business days (excluding weekends/holidays)
• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after shipment
• Free Shipping (Orders >$50): EMS, 15-25 business days after shipment

International Considerations

• Delivery times may vary by destination
• Customers are responsible for all import duties and taxes
• Some products may have regional restrictions

6. Returns & Exchanges

Return Policy

• 15-day return window from delivery date
• Items must be unworn, unused, in original packaging
• Non-returnable items include:
  • Custom/special-order products
  • Electric bike electronics
  • Opened hygiene items (helmets, gloves, etc.)

Return Process

1. Email [email protected] with order details
2. Receive RMA number and shipping instructions
3. Ship to: Felt Bicycles Returns, 883 Stewart Street, Indianapolis, US 46202

Refunds & Exchanges

• Refunds processed within 5-10 business days after return inspection
• Original shipping costs are non-refundable
• Exchanges subject to product availability

7. Warranties & Liability

Product Warranties

• Frames carry a limited lifetime warranty against manufacturing defects
• Components typically have 1-2 year warranties
• Warranty does not cover normal wear or improper use

Limitation of Liability

• Felt Bicycles is not liable for incidental or consequential damages
• Maximum liability is limited to the purchase price of the product
• Proper assembly and maintenance are the customer’s responsibility

8. General Provisions

• These terms are governed by Indiana law
• We may update these terms periodically
• Continued use after changes constitutes acceptance
• If any provision is invalid, the remainder remains enforceable

9. Contact Us

For questions about these Terms and Conditions:

Felt Bicycles
883 Stewart Street
Indianapolis, US 46202
Email: [email protected]
Phone: +1 (317) 555-BIKE (Mon-Fri, 9am-5pm EST)