At Felt Bicycles, we’re committed to delivering high-performance cycling gear with the same precision we put into crafting our bikes. Whether you’re shopping for your next gravel adventure or urban commute, our shipping and returns policies are designed for your peace of mind.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Customers: We ship worldwide (excluding Asia and certain remote regions). Please note that customs fees, taxes, or import duties are the customer’s responsibility.

Our Return Commitment

We accept returns of unworn, unused merchandise in its original packaging within 15 days of delivery. For your protection, we recommend using a trackable shipping service and purchasing shipping insurance.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom-built bicycles and frames (including Cyclocross Frames and Mountain Frames)
  • Personalized or special-order items
  • Electronics components from Electric bikes
  • Opened hygiene-related products (gloves, helmets, etc. from Clothing and Comfort categories)

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

  • Subject: Return Request – Order #[Your Order Number]
  • Body:
    • Product Name and SKU/Item Number (if available)
    • Reason for return
    • Confirmation that the item is in original condition with all tags attached
    • Your contact information

Step 2: Package & Ship

Once approved, you’ll receive a Return Merchandise Authorization (RMA) number. Include this number with your return shipment to:

Felt Bicycles Returns
883 Stewart Street
Indianapolis, US 46202

Step 3: Refund Processing

Upon receipt and inspection of your return (typically within 3-5 business days):

  • Refund Method: Original payment method (credit card/PayPal)
  • Processing Time: 5-10 business days after approval
  • Shipping Costs: Non-refundable unless return is due to our error

Exchange Policy

For exchanges (size, color, or model changes):

  • Follow the standard return process above
  • Clearly indicate you’re requesting an exchange
  • Specify the replacement item details

Note: Price differences will be charged/refunded as applicable. Exchanges are subject to product availability.

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must clearly mark the package as “Returned Goods” to avoid duties
  • Allow additional time for international shipping and processing

Damaged or Defective Items

If your Felt bicycle or component arrives damaged or defective:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange for a prepaid return label if needed
  • Expect expedited processing for warranty claims

Need Assistance?

Our gear experts are here to help with any shipping or return inquiries. Contact us at [email protected] or call +1 (317) 555-BIKE during business hours (9am-5pm EST, Monday-Friday).

Ride with confidence knowing our policies have your back, just like our lifetime frame warranties.