FAQ

Felt offers a comprehensive range of bicycles for all riding styles, including:

• Road bikes (including cyclocross and gravel models)
• Mountain bikes (full-suspension, hardtail, and rigid)
• Commuter/Urban and Hybrid bikes
• Electric bikes
• Specialty frames for various disciplines

We also carry performance cycling clothing, comfort accessories, and high-quality components.

Our bikes are shipped 85-90% assembled for safe transportation. You’ll need to:

1. Attach the front wheel
2. Install the handlebars
3. Mount the pedals
4. Adjust the seat post

Most customers complete assembly in 15-30 minutes with basic tools. Electric bikes may require additional setup for the motor system.

Each product page includes detailed sizing charts with measurements in centimeters. For optimal fit:

• Measure your inseam and compare to our standover height recommendations
• Consider your riding style (more aggressive positions may require smaller frames)
• Check our “Rider Height” guidelines for each model

Unsure? Email our gear experts at [email protected] with your height, inseam, and riding preferences for personalized recommendations.

We offer two global shipping methods:

⚡ Express Shipping ($12.95 flat rate)
– 10-15 business days after processing
– Shipped via DHL or FedEx with full tracking
– Best for urgent orders

🚲 Free Standard Shipping (orders over $50)
– 15-25 business days after processing
– Shipped via EMS with tracking
– Ideal for budget-conscious riders

All orders process within 1-2 business days. Tracking information is emailed when your order ships from our Indianapolis warehouse.

We ship worldwide except to certain remote areas in Asia and other regions where logistics are limited. During checkout, our system will automatically confirm if we can deliver to your address. Some remote locations may incur additional shipping charges, which you’ll see before payment.

You’ll receive an email with tracking information as soon as your order leaves our warehouse. For Express Shipping (DHL/FedEx), you can track directly on the carrier’s website. For Free Standard Shipping (EMS), use the tracking number on your national postal service’s tracking page.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are processed through encrypted payment gateways for your security.

Our direct-to-rider model eliminates dealership markups. We design, engineer, and ship bikes directly from our facility, passing the savings to you without compromising quality. Many professional teams and riders trust Felt bikes for competition.

Currently, we don’t offer in-house financing. However, PayPal Credit may be available in your region through our PayPal checkout option, allowing you to pay over time.

We offer a 15-day return window from the delivery date for unused items in original packaging:

• Complete bikes: Must be returned in original shipping carton
• Components/accessories: Must be uninstalled with all original packaging
• US customers receive prepaid return labels
• International customers are responsible for return shipping costs

To initiate a return, email [email protected] with your order number and reason for return.

Felt offers industry-leading warranties:

• Frames: Lifetime warranty for original owner against manufacturing defects
• Components: 1-year warranty (subject to manufacturer terms)
• Electric bike systems: 2-year warranty on motor and battery

Warranty doesn’t cover normal wear, crashes, or improper maintenance. Register your bike at shopfeltbicycles.com after purchase.

Inspect packaging immediately upon delivery. If damage is visible:

1. Take photos of the packaging and any damaged components
2. Do not discard any packaging materials
3. Contact us within 48 hours at [email protected]

We’ll arrange for replacement parts or a full return at no cost to you.

Each bike ships with printed assembly instructions. You can also download PDF manuals for all models from our website’s product pages. For electric bikes, we provide detailed battery and motor setup guides.

Basic maintenance includes:

• Regular chain lubrication (every 100-200 miles)
• Tire pressure checks before each ride
• Brake pad inspection every 500 miles
• Annual professional tune-up for bearings and suspension

Visit our website for model-specific maintenance schedules. Electric bike owners should follow special battery care instructions.

Yes! We stock most replacement parts for current models. Browse our “Parts” category or email [email protected] with your bike’s serial number (located on the bottom bracket) for precise part matching.